Solve your debt in 5 days or less!
you'll almost always get a check this way. (Professional
debt collectors favor calling around on Saturday
afternoon.)
WARNING: You'll probably be all right visiting the debtor
personally, if you're just offering to pick up the check and
you don't start making big waves. But if you handle things
wrong, there's always some danger of being prosecuted for
'harassment'. A legally minded (or bloody-minded) debtor
might try calling the police. True, the police might have
better things to do than follow up. But don't ask me to
guarantee it.
Big Debts Owed By Individuals
1. You can try steps 1 to 3 above. But don't let too much
time go by doing that. Instead, go straight to...
2. Call in to see them. Call in at work, or at home, or
wherever you can find them. Not many people can stand the
pressure of a personal call. And remember, this is a big
debt -- one that's important to collect. The best way is to
collect it yourself.
Little Debts Owed By Companies
1. Make sure they have at least one letter from you, firmly
but pleasantly asking for the money. This means a letter --
not one of those stickers you put onto copies of your
invoice. ('A friendly reminder' and so on.)
2. Try wearing them down with telephone calls. Phone daily,
even twice a day. (Not the most popular job for someone on
your staff, but it's the only cheap way to collect small
amounts.) Don't threaten anything: instead, moan about your
own cash flow, or say your accountant wants to square up his
books, or whatever sounds OK. They may pay faster than you
expect: some large companies keep a log of demand calls, and
after you've logged in a certain number, you get your
check.
3. 'Offer' to send around a courier. This often breaks
through their weaker excuses and exposes a realm of truth:
they might tell you they're having temporary cash-flow
problems, and that the account will be paid within two
weeks.
Big Debts Owed By Companies
1. Try steps 1, 2 and 3 above (for small debts owed by
companies). But go through the steps faster. This is a big
debt, after all. Don't mess around too long before you...
2. Go and see them. Make an appointment with the credit
manager. If you get a lot of excuses, just go without an
appointment, unannounced, and plop down in reception. Be
polite and smile at everyone. Look like you're prepared to
spend the day. Take something to read, or even a laptop
computer and do some work. Sooner or later someone will see
you. Then you'll either get a check, or you'll find out what
you're really up against.
TIP: if a big debtor is in financial trouble, and you push
him hard, he might find something 'wrong' with your product
and offer part payment. Your product was faulty, or your
service wasn't up to scratch -- or whatever. This is
face-saving. But it offers an easy chance to get most of
your money.
Consider his offer very seriously. Believe me, it can be
the best thing you can do. You'll probably still end up with
a profit on the deal. (And he'll be happy, because he's got
a reduction.) You'll have saved yourself a lot of time. And
you'll probably get more money from the debtor than you'd
get in any other way. Also you'll come away feeling like a
good guy. You're reasonable, you can compromise. Do it! Do
it! Don't get involved with law courts and endless hassles
if you can avoid it. Pride can be very expensive.
Psychological Section: Know Thyself
DEBT-COLLECTION professionals estimate that at least 80% of
people have terrible problems asking for money. Even if
there's no squabble. They just hate asking. They can't
stand the idea of walking up to someone and saying, "You owe
me such and such, could I have a check please?"
Are you like that? Worse yet: is your credit manager like
that? (Many are.)
Here's a simple test: you're in a queue and someone pushes
in. Do you grumble under your breath and let him in? Or do
you pipe up and say, "Hey! There's a queue here. Go to the
back." Eighty percent or more would let the person push in.
The same 80% are the ones that have trouble asking for money
(from anyone -- even their own brother).
If you're honest and think you aren't a natural debt
collector, take account of the fact. Hire someone who finds
it easy. This is precisely what many debt-collection
agencies try to do themselves: pick people who are
psychologically right for the job. There's no point in them
hiring someone to collect debts if it takes the person half
an hour to calm down each time he phones someone.
And back to you: think of your health. If debt collection
rattles you, you won't be able to sleep at night. Is it
worth it? Can you run a business that way?
You have to know how much debt-collection you can stand,
then hand over the job when you reach your threshold. That's
what I do. I press debtors to a certain extent -- then just
throw up my hands and let the professionals go after them.
The peace is wonderful.
4. Getting Rougher: The Counsel Of Experience
SO MUCH for preaching. You probably didn't buy this book to
hear you should tighten up your credit system, or to find
out a few new tricks to collect debts yourself. Let's say
you've done all that and it didn't work. Someone owes you
money, and it's turning into a hard case. What next?
I'll take you through the possibilities. I'd better say that
I've used the methods I'll tell you about. This isn't
theory. It's experience.
My business is writing things for people. (Brochures,
speeches, articles, reports, ads, marketing letters, and
sometimes books.) Believe me, all kinds of people phone and
ask me to do jobs. . My clients range from individuals, to
some of the largest international companies. The big
companies aren't always prompt payers. And the individuals
-- wayward as they sometimes appear -- are often OK. Very
hard to predict. And I had plenty to learn.
For this book, I also interviewed all sorts of people: debt
collection agencies, private investigators, a magistrate,
sheriffs, and lawyers. They were happy to help. They told me
it was about time someone did a realistic book about debt
collection! And they gave me an earful -- valuable
information, worth a lot to me in running my own business.
I'm now sharing it all with you.
In the next chapters, I talk about how to collect the
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